FAQ

Our check-in is at 3:00 PM and check-out is at 12:00 PM.

Yes, we offer early check-in and late check-out based on availability. If your room is ready before 3:00 PM, you can check in early, or we can store your bags and place you on a priority list. Late check-outs past 2:00 PM are charged a half-day rate and must be requested at our front desk on your departure day.

Yes, our front desk is staffed 24 hours a day to assist you with anything you need.

We accept cancellations without penalty up to 72 hours prior to 3:00 PM on your scheduled arrival day. Cancellations or modifications made within this 72-hour window are subject to a fee equal to the first night's room rate and tax. Please note that our Advance Purchase Rates are entirely non-refundable.

Yes, Indigo Inn offers on-site self-parking for $28 per night. We also provide wheelchair-accessible parking spaces within our lot.

You must be at least 21 years old to check into Indigo Inn. Any guests under the age of 21 must be accompanied by a parent or legal guardian throughout their stay.

No, we do not have EV charging stations on-site at Indigo Inn.

No, we do not offer valet parking services at Indigo Inn. You can utilize our secure on-site self-parking lot for $28 per night.

Yes, rideshares like Uber and Lyft alongside local taxi services are widely available in our immediate area. Our front desk team is more than happy to provide suggestions or help arrange local transportation services for you.

No, we do not offer an airport shuttle service at this time. You can easily commute to and from Charleston International Airport (CHS), located 12 miles away, via rideshares, local taxis, or the public CARTA bus line, and our front desk is happy to provide transportation suggestions.

Any special events occurring at our hotel will be listed directly on the Our Inn page. Guests are also welcome to join us for our complimentary daily breakfast, evening wine and cheese receptions, and nightcap service.

No, we do not have an on-site pool, gym, or fitness center at Indigo Inn.

We are a strictly smoke-free property, and smoking is prohibited throughout the premises, including inside our central atrium. A $400 fine will be collected from anyone found smoking anywhere on the property.

Our guest rooms require key card entry, and our front gates are fully secured and locked from 11:00 PM to 7:00 AM, requiring late arrivals to ring a doorbell to be buzzed onto the property. We also maintain security cameras in all public areas, hallways, entrances, and our parking lot.

Yes, you are welcome to ship packages directly to us at Indigo Inn ahead of or during your stay.

Yes, our concierge services are handled directly through our front desk. Our staff is happy to assist you with local restaurant recommendations, booking tours, or coordinating transportation around the Historic District.

Yes, we provide secure luggage storage services at our front desk. If you arrive before our 3:00 PM check-in time or want to explore downtown Charleston after checking out at noon, we will gladly hold your bags for you.

No, we do not offer laundry or dry cleaning services.